BREW HAAS WARRANTY

MAKE SURE TO READ EVERYTHING BELOW SO THAT YOU KNOW HOW WE HANDLE A SITUATION WHEN THINGS MIGHT NOT GO AS PLANNED 

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Warranty Information: 

We stand behind our product and understand things happen which is why we created the Brew HAAS 1 year Warranty program. The Brew HAAS warranty covers both backpack coolers & 24 can coolers. All coolers eventually show signs of normal wear and tear. The intensity that the product is used will determine whether the product fits the warranty claim. The warranty does not cover normal wear and tear, but would cover a defective product. Warranty is not transferable. Warranty is only valid for original owner with original receipt, and on the original product.

Brew Haas Warranty

BREW HAAS WARRANTY Exclusions

Voids all warranty coverage

  1. Normal Wear and tear
  2. Leaking issues if the cooler was not properly cleaned & Stored (See Brew HAAS Care & storage instructions)DC power adapter
  3. Negligence
  4. Improper care/washing

  5. Modification, alterations
  6. Rips
  7. Natural break down of colors/materials over time
  8. Use other than the product’s intended purpose
  9. Putting over the suggested weight causing breakage of straps

In order for your warranty claim to be approved, the following conditions must be met:

If a defect occurs as the result of the Product’s intended use according to the care instructions during the Warranty Period, we will repair or replace, at our discretion, the defective product or part. The warranty does not cover defects caused by third-party modifications, repairs, or replacement parts. Punctures, scratches, normal wear and tear, and the natural breakdown of colors and materials over extended time and use are not warranted.

USAGE

You must have used the Brew HAAS cooler only as intended and in accordance with the product’s care & storage instructions. 

PURCHASING

You must have purchased the product from a Brew HAAS authorized dealer or online at the Brew HAAS website.

PROVIDING PROOF

You must provide proof as to the date of purchase from the Brew HAAS authorized dealer

RETURN

You must return the product to Brew HAAS Corporation

Ready to submit your claim? 

Please email sales@brewhaas.com with the below information to start your claim. Once claim is approved you will receive an RMA #. This will initiate the return process. Please make sure your warranty claim is approved before shipping any product. 

Include:
  • Your contact information and location of purchase.

  • Product model and color.
  • Details about the defect and/or performance of your product.
  • Photos of your Brew HAAS product (maximum file size: 2 GB).
  • Please note that a minimum of 3 photos are required in order to submit your warranty claim.
  • You will receive a case identification number for your claim when this form has been successfully submitted. 

START A CLAIM

WHAT TO EXPECT

Shipping: The customer is responsible for return shipping to Brew Haas in the event of a warranty claim.  Brew HAAS will pay the costs to ship the item back to the customer. Brew HAAS assumes no responsibility for products during shipment from the customer to our warranty department. Please be sure to ship the package with a carrier that can provide tracking and insurance. Once the warranty is complete, the Brew HAAS team will alert you with a tracking number, so you are able to track your package. If you have specific instructions on how the package needs to be shipped please ensure to alert our team prior to sending back your warranty claim. 
Processing Time: For cases covered by warranty, the normal processing time is 1-3 weeks for US warranty claims.  During our peak season(April-August), the processing time might be longer.  If the product is a non-warranty repair (customer paid repair), the normal processing time is 3-5 weeks for US warranty claims. Pricing varies - after your product is assessed, we will contact you with a quote and request that you approve the charges. The normal processing time goes into effect once we have your approval. Keep in mind if your product needs to be cleaned after arriving at the repair facility it may add an additional 6 days to your warranty timeframe. 
Repair/Replace: Brew HAAS has the right to decide whether a repair or a replacement is necessary based on the defect that the product has. If the item is deemed beyond repair, Brew HAAS will issue a replacement of the same or similar item at our discretion. 

We recommend the following guidelines when shipping your return: 

  • Pack your item securely in adequate cardboard packaging to ensure there is no damage to the returned product during transit. 
  • Insert any related paperwork inside your box. This will include your printed Return Material Authorization number (RMA#) and packing slip. 
  • Attach your return label to the package. 
  • Ship your return based on the shipping label provided.

If you choose to use your own shipper, please include original order information or the return RMA number inside the box. We recommend selecting a service that allows for package tracking and keeping the tracking number for your records. Any additional return shipping costs are non-refundable.